Welcome to the Canada Hot Tub Parts Rewards Loyalty Program (“Program”). This Program is our way of thanking you for your loyalty and encouraging future engagement with Canada Hot Tub Parts. Below are the terms and conditions governing the Program.
Program Overview
Participants can earn points through purchases and other qualifying activities such as product reviews and social media engagement. Points can be redeemed for discounts on future purchases but hold no cash value.
Program details, including terms and point values, may change at any time without prior notice. Changes will be updated on this page.
Terms and Conditions
1. Eligibility
- Participation is limited to registered Canada Hot Tub Parts account holders.
- Points are earned and redeemed exclusively through online purchases at canadahottubparts.ca.
- Guest checkout users are not eligible for points.
2. Earning Points
- Purchases: Earn 5 points for every $1 CAD spent on merchandise (excluding tax and shipping). Points are awarded only for shipped items.
- Reviews: Earn up to 1,000 points (250 points per review, maximum 4 reviews) for reviewing purchased products. Points may be removed if reviews fail to meet editorial standards.
- Other Activities: Points may be awarded for activities such as customer registration, social media referrals, and birthday celebrations, as follows:
- Registration: 250 points
- Social Media Referral: $5 coupon
- Birthday Celebration: 250 points
- Points expire 365 days after inactivity or 45 days after Program termination, whichever comes first.
3. Redeeming Points
- 1,500 points = $10 CAD discount on future purchases.
- Points cannot be used for taxes, shipping, or cash equivalents.
- If the point balance does not cover the full purchase amount, an additional payment method is required.
4. Restrictions
- Points are non-transferable and cannot be refunded, exchanged for cash, or transferred between accounts.
- Points for returned items will be deducted.
5. Program Modifications and Termination
- Canada Hot Tub Parts reserves the right to alter, suspend, or terminate the Program at any time without liability.
- Upon Program termination, members have 45 days to redeem their points.
6. Limitation of Liability
Participation in the Program is at the user’s risk. Canada Hot Tub Parts is not liable for any damages arising from the use or inability to use the Program, including but not limited to loss of profits, data, or any incidental or consequential damages.
7. General Terms
- The Program is intended for consumer purchases only. Business or institutional purchases are excluded.
- Fraudulent or unauthorized use of points may result in account termination and forfeiture of points.
8. Questions
For assistance, visit canadahottubparts.ca or call 9:00 AM–4:30 PM EST, Monday to Friday.
By participating in the Program, you agree to these terms and conditions. Canada Hot Tub Parts reserves the right to interpret and enforce all Program rules.